We have a STRONG reputation with our customers to provide amazing 24/7/365 support. Our commitment to providing customers with reliable service shows our confidence in a Heroes Promise and begins the moment you place your order.
“We have quick setup times and transparent communication throughout the setup process. Whether it’s talking with a team member without long hold times or talking with knowledgeable technicians via email and LiveChat, this is an important and valuable statement magnified by a Hero’s Promise at MiSignal.”
“We don’t wait until an issue unfolds, our team monitors your service and proactively communicates with notes and updates that will help keep you operating. If you do have questions or concerns, our Heroes take ownership of your issue, and work to resolve it.”
Our Service Level Agreement guarantees everything from response times and hardware replacement to compensation from downtime. Our 30 minute initial response and 24hr* equipment replacement guarantees are some of the quickest available. Our customers are attracted to our 500% compensation in our 100% uptime guarantee. That means if you experience downtime, we will credit you at 5x the amount of time you were down towards your monthly service.
Our Heros Initial Response Times
MINUTE
Initial HelpDesk tickets are responded to within 60 minutes. If we miss our target, we’ll credit you 5x the amount we missed it by**.
SECOND
Initial LiveChat messages are responded to within 60 seconds. If we miss our target, we’ll credit you 5x the amount we missed it by.
SECOND
We will answer your call within 60 seconds. If we miss our target, we’ll credit you 5x the amount we missed it by.
Infrastructure Guarantees
Percent
All major devices within our network are reachable 100% of the time, or we’ll credit you 5x the downtime.
Hour
If your equipment fails at anytime we will replace it with in 24 hours or we’ll credit you 5x the amount of time we missed it by.***
ALWAYS
If you are not satisfied at anytime, let us make it right. Our success is with our customers satisfaction. Our team will work to resolve any issue with your service our account to ensure your experience is always positive.
517-234-3434
“Our commitment starts here as our knowledgeable sales staff is available to answer any question you may have, quickly and most important honestly. For those who know exactly what they’re looking for, we provide a clear, informative pricing list that outlines exactly what is offered at every tier.”