Our Promise To You

We have a STRONG reputation with our customers to provide amazing 24/7/365 support. Our commitment to providing customers with reliable service shows our confidence in a Heroes Promise and begins the moment you place your order.

Heroes never sleep, June 2019 Scoreboard

Total HD tickets: 193
Initial HD Response : 6 min, 22 sec
Total calls: 487
Initial Call Response: 15.1 seconds
MiSignal hero Support

Before Your Sign Up

Our Promise Pre-Order:

  • 24-Hour US-Based Sales
  • Highly-Certified Technicians
  • Knowledgeable Sales Staff
  • No Contracts, Cancel At Any Time*
  • Transparent Game Free Pricing
  • Information At Your Fingertips
  • Expedited Service Available
misignal support

“Our commitment starts here as our knowledgeable sales staff is available to answer any question you may have, quickly and most important honestly. For those who know exactly what they’re looking for, we provide a clear, informative pricing list that outlines exactly what is offered at every tier.”

misignal support

“We have quick setup times and transparent communication throughout the setup process. Whether it’s talking with a team member without long hold times or talking with knowledgeable technicians via email and LiveChat, this is an important and valuable statement magnified by a Hero’s Promise at MiSignal.”

While We’re Building Your Service

Our Promise Throughout Your Order:

  • Setup Times Exceeding Industry Standards
  • Open Communication Throughout System Setup
  • Order Verification From Setup Team
  • Expert Review Of Your Networking Environment
  • There are many variations of passages

Throughout Your Time As Our Customer

Our Promise To Our Customers:

  • Staff Trained To Take Accountability
  • Proactive Support & Updates
  • Competitive SLAs
  • 24/7/365, US-Based Support
misiganl support

“We don’t wait until an issue unfolds, our team monitors your service and proactively communicates with notes and updates that will help keep you operating. If you do have questions or concerns, our Heroes take ownership of your issue, and work to resolve it.”

Your MiSignal SLA goes further….that’s 5x times further

Our Service Level Agreement guarantees everything from response times and hardware replacement to compensation from downtime. Our 30 minute initial response and 24hr* equipment replacement guarantees are some of the quickest available. Our customers are attracted to our 500% compensation in our 100% uptime guarantee. That means if you experience downtime, we will credit you at 5x the amount of time you were down towards your monthly service.

Our Heros Initial Response Times

misignal helpdesk

60

MINUTE

HELPDESK

INITIAL RESPONSE TIME GUARANTEE

Initial HelpDesk tickets are responded to within 60 minutes. If we miss our target, we’ll credit you 5x the amount we missed it by**.

misignal live chat

60

SECOND

LIVECHAT

INITIAL RESPONSE TIME GUARANTEE

Initial LiveChat messages are responded to within 60 seconds. If we miss our target, we’ll credit you 5x the amount we missed it by.

misignal phone support

60

SECOND

PHONE

INITIAL RESPONSE TIME GUARANTEE

We will answer your call within 60 seconds. If we miss our target, we’ll credit you 5x the amount we missed it by.

Infrastructure Guarantees

100

Percent

NETWORK

UPTIME GUARANTEE

All major devices within our network are reachable 100% of the time, or we’ll credit you 5x the downtime.

Replacement TIME GUARANTEE

24

Hour

Replacement

Replacement TIME GUARANTEE

If your equipment fails at anytime we will replace it with in 24 hours or we’ll credit you 5x the amount of time we missed it by.***

100%

ALWAYS

Satisfaction

RESPONSE GUARANTEE

If you are not satisfied at anytime, let us make it right. Our success is with our customers satisfaction. Our team will work to resolve any issue with your service our account to ensure your experience is always positive.

© Misignal 2019 All Copyrights Reserved